Agenda - Day 1

Please note that all times listed are EST (Eastern Standard Time; -5:00 UTC).

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7:30 am

NETWORKING BREAKFAST:
BUILD COMMUNITY CONTACTS

8:45 am

OPENING COMMENTS FROM YOUR HOST

9:00 am

DIGITAL LEADERSHIP PANEL: DIGITAL FLUENCY MODEL

Minimize Your Investment Risk & Build Organizational Resilience

9:30 am

FIRESIDE KEYNOTE: NAVIGATE TECH TRANSFORMATION

Assess Where You Are Spending Your “Tech Check” & Address the Complexities of a Digital Transformation

10:00 am

INDUSTRY EXPERT: CONVERSATIONAL COMMERCE

Make Conversational Commerce a Daily Part of Your Business Lexicon

10:30 am

SPEED NETWORKING!
MAKE MEANINGFUL CONNECTIONS

10:40 am

EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE

11:10 am

FIRESIDE CHAT: HYPER PERSONALIZATION CASE STUDY

How Technological Advancements Can Showcase a Tailored Experience for Each Customer

11:30 am

DIGITAL NATIVES: CX/UX & DEVOPS INTEGRATION

Enable Development Practices to Promote Good CX Outcomes by Deploying DevOps in Your CX Platforms

12:00 pm

NETWORKING LUNCH:
DELVE INTO CX CONVERSATIONS

1:30 pm

EXHIBITOR LOUNGE:
VISIT BOOTHS & WIN PRIZES

1:45 pm

TRACK 1: CX STRATEGY

PANEL: CUSTOMER HEALTH METRICS

Measure Customer Health Score for Trackable Overview of Customer Satisfaction

1:45 pm

TRACK 2: CX TACTICS

FIRESIDE CHAT: CUSTOMER JOURNEY POWERED BY GENAI CO PILOTS

Use GenAI to Assist with Bidirectional Conversations, Co-Creation & Hyper Personalized Content

2:15 pm

TRACK 1: CX STRATEGY

PANEL: E-COMMERCE STRATEGY

Start Your Online Business with International Customers or Expand Internationally

2:15 pm

TRACK 2: CX TACTICS

PANEL: CROSS-CHANNEL DIGITAL STRATEGIES

Reimagine Digital Cross-Channel Experiences

2:45 pm

INDUSTRY EXPERT: NAVIGATING DIGITAL HORIZONS

How to Measure Success and Seamless Transaction Migration in CX Banking

3:15 pm

EXHIBITOR LOUNGE:
ATTEND VENDOR DEMOS & CONSULT CX EXPERTS

3:45 pm

FIRESIDE CHAT: SECRETS OF CX APPEAL

How to Make a Process 10x More Efficient with Digital Content

4:15 pm

FIRESIDE CHAT: CUSTOMER EXPERIENCE METRICS

Integrate KPIs Throughout the Digital Customer Journey

4:45 pm

CLOSING KEYNOTE: REVVING UP REVENUE WITH A WINNING DIGITAL FORMULA

How to Provide a Best-in-Class Digital Experience and Increase Digital Sales

5:15 pm

CLOSING COMMENTS FROM YOUR HOST

5:30 pm

EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING

6:15 pm