DIGITAL
CUSTOMER
EXPERIENCE
SUMMIT

The only event series dedicated to niche digital trends in customer experience

Toronto, ON

Wednesday, November 12 &
Thursday, November 13, 2025

ELEVATE YOUR ROI WITH DIGITAL CX ADVANCEMENT

The 11th annual Digital Customer Experience Summit came to Toronto with an exceptional lineup of CX visionaries from North America’s most innovative brands.

Attendees gained actionable insights from leading CX strategists at Canada Goose, Samsung, Tim Hortons, Etsy, OLG, Hilton Grand Vacations, Sleep Country Canada, RBC, Vanguard, Global Toronto, Canlan Sports, and more.

Industry leaders discovered how to:

Build organizational resilience through the digital fluency model
Drive higher conversion rates with DevOps-enabled CX platforms
Transform customer journeys using tech-enabled conversations
Harness advanced conversational AI for seamless omnichannel experiences
Deploy multifaceted digital service strategies
Implement security-centric solutions powered by automation and generative AI

This premier event brought together professionals in Customer Experience, Customer Success, Client Engagement, Member Experience, Contact Centre Operations, Self Service, Marketing, Growth, Transformation, and Strategy.

The DCX Summit delivered both an immersive in-person experience with interactive sessions and face-to-face networking, plus a virtual streaming option for enhanced accessibility and engagement.

BREAKTHROUGH DIGITAL CX STRATEGIES THAT DROVE MEASURABLE SUCCESS

Industry leaders discovered how to transform their CX initiatives through proven strategies:

Leveraged core technology to drive a culture of rapid responsiveness across customer touchpoints
Accelerated ROI by turning real-time customer interactions into immediate action
Unlocked collaborative customer intelligence that boosted conversion rates
Pioneered synthetic customer profiles using advanced algorithms for hyper-personalization
Unified cross-channel customer data to deliver seamless, targeted communications
Implemented customer-centric operations with design thinking to create future-ready CX ecosystems

VIEW 2024 AGENDA

EVENT HIGHLIGHTS

The 2024 Digital CX Summit delivered a powerful dual-track experience, with dedicated sessions on both Strategy and Tactics, drawing leaders from:

WHO WAS THERE

Private Sector: Retail giants, e-commerce innovators, fintech leaders, app developers, telecom disruptors, hospitality brands, sports & entertainment venues, and tech pioneers

Public Sector: Government change-makers, healthcare innovators, education leaders, utility providers, and mission-driven nonprofits

Download 2024 Brochure

INTERACTIVE NETWORKING SESSIONS ENGAGED AND INSPIRED

Attendees immersed themselves in the digital CX landscape through dynamic, peer-led exchanges. Here’s how they transformed insights into action:

Delved deep into customer experience challenges through focused roundtable discussions
Exchanged invaluable insights on common hurdles and cutting-edge practices with fellow CX and business leaders
Forged meaningful connections during dynamic speed networking sessions, achieving networking goals efficiently
Expanded professional networks by connecting with like-minded innovators from across the industry
Collaboratively brainstormed groundbreaking solutions to fill critical gaps in customer experience strategies

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience was specially designed to help attendees capture the most value possible!

Expanded networks and enhanced peer-to-peer learning with a larger audience and broader reach of attendees.
Cultivated lasting connections through one week of pre-event virtual networking on the summit platform.
Consulted industry experts and got the toughest questions answered by scheduling in-person or virtual one-to-one meetings.
Connected and built relationships with peers who had similar interests and career objectives using AI matchmaking tools and filters.
Enjoyed on-demand speaking sessions and content that could be viewed anytime, anywhere.

2024 FEATURED SPEAKERS

Austin Banasco

Director, Global Digital Marketing

John McCauley

VP, Marketing & Media

Laura Pearce

Head of Marketing

Kimberly J. Clark

VP, Product & Customer Success

Nancy Wang

Senior Vice President of Product Operations

Sari Deckelbaum

SVP, Ecommerce

Daniel Hengeveld

VP, Investment Attraction

Christa M

Senior UX Researcher

See 2024 Speakers

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

The Digital CX Summit is the premier destination where transformative CX solutions meet industry decision-makers. This exclusive gathering provides unparalleled access to strategic insights and partnership opportunities to build your pipeline.

Connect with key influencers and qualified buyers through our tailored sponsorship packages that deliver:

Direct engagement with senior executives who control CX budgets
Thought leadership platforms to showcase your expertise
AI-powered matchmaking for targeted networking
Premium lead generation from solution-ready companies
Strategic brand positioning among industry leaders

Build your pipeline now by securing your sponsorship and unlocking direct access to high-intent buyers in the digital CX space.

See Sponsorship Opportunities

Testimonials

Excellent presentations. Very informative and a good variety.

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience.

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Director, Social Learning, D + H