11th ANNUAL
DIGITAL
CUSTOMER
EXPERIENCE
SUMMIT

The only event series dedicated to niche digital trends in customer experience

Hyatt Regency Toronto
Toronto, ON

Wednesday, November 13 &
Thursday, November 14, 2024

ELEVATE YOUR ROI WITH DIGITAL CX ADVANCEMENT

The 11^th Annual Digital Customer Experience Summit returns to Toronto in 2024 with top-class CX visionaries from the most sophisticated North American brands.

Get your questions answered by winning CX strategists from Canada Goose, Google Canada, Etsy, OLG, Hilton Grand Vacations, Sleep Country Canada, RBC, Vanguard, Global Toronto, Canlan Sports, and many more!

Secure your spot today and:

Create resilience with the digital fluency model.
Escalate conversions by deploying DevOps in your CX platforms.
Power your customer journey through tech-enabled conversation.
Integrate advanced conversational AI for omnichannel experiences.
Implement a multifaceted digital service strategy.
Leverage a security-centric approach with automation and generative AI.

If you are involved in: Customer Experience, Customer Success, Client Engagement, Member Experience, Contact Centre/Help Desk, Self Service, Marketing, Growth, Transformation, and/or Strategy, this event is for you!

The DCX Summit is an in-person event featuring interactive sessions, curated breakout learning, and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

SOURCE IMPACTFUL CX STRATEGIES FOCUSED ON THE DIGITAL EXPERIENCE

Mobilize tech at the core of your CX strategies to power a culture of rapid responsiveness.
Skyrocket your ROI by enabling immediate action based on live customer interactions.
Produce collaborative customer intelligence to increase your conversions.
Advance your algorithm to create synthetic customers that help with precise personalization.
Amplify your customer data from different touch points to streamline your communication.
Maximize your customer-centric sales and operations planning to adopt a design thinking approach for a future-ready CX enterprise.

VIEW AGENDA

TOP EVENT THEMES

At the 2024 Digital CX Summit, benefit from two tracks showcasing distinct sessions dedicated to either Strategy or Tactics.

WHAT INDUSTRIES WILL BENEFIT FROM THIS EVENT

Private Sector: Retail, B2C and B2B ecommerce, financial services, apps, service industry, telecom, hospitality, sports & entertainment, tech, and more…

Public Sector: Municipal, provincial, or federal government and agencies, healthcare, not-for profit, utilities, education and more…

Download Brochure

JOIN INTERACTIVE NETWORKING SESSIONS

Take a deep dive down the digital CX rabbit hole and join one of our roundtable discussions.
Share best practices with your CX peers on a topic of your choosing.
Enjoy a quick icebreaker during speed networking and achieve your conference networking goals in a fun and agile fashion.
Exchange LinkedIn information and grow your network.
Brainstorm innovative methods to fill the gap in your digital CX strategies.

Join Us

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your toughest questions answered by scheduling in-person or virtual one-to-one meetings.
Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.

SAVE MY SEAT

2024 FEATURED SPEAKERS

Austin Banasco

Director, Global Digital Marketing

John McCauley

VP, Marketing & Media

Laura Pearce

Head of Marketing

Kimberly J. Clark

VP, Product & Customer Success

Nancy Wang

Senior Vice President of Product Operations

Sari Deckelbaum

SVP, Ecommerce

Daniel Hengeveld

VP, Investment Attraction

Christa M

Senior UX Researcher

See All Speakers

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

The Digital CX Summit brings together the biggest names in digital customer experience and provides them with leading solutions in an environment conducive to forging long-term business partnerships.

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our sponsorship opportunities now.

See Sponsorship Opportunities

Testimonials

Excellent presentations. Very informative and a good variety.

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience.

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Director, Social Learning, D + H