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Hyatt Regency Toronto
Toronto, ON

Wednesday, November 12 &
Thursday, November 13, 2025

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12th AnnualDIGITAL
CUSTOMER EXPERIENCE
SUMMIT

The Only Event Where Digital Innovation Meets Next-Gen Customer Experience

Hyatt Regency Toronto
Toronto, ON

Wednesday, November 12 &
Thursday, November 13, 2025

WHY ATTEND TICKET OPTIONS

20+ HOURS OF INNOVATIVE CONTENT

10+ HOURS OF NETWORKING

40+ TOP CX SPEAKERS IN THE DIGITAL SPACE

93% OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

ACCELERATE CX EXCELLENCE WITH PERSONALIZED AI & REAL-TIME ENGAGEMENT

Join us this fall at the Digital Customer Experience Summit 2025 to gain exclusive, actionable insights on how to elevate customer journeys, personalize at scale, and lead with innovation. Reserve your spot today and:

  • Bridge the gap between digital and physical channels to ensure consistent and cohesive CX.
  • Streamline operations, automate routine tasks, and accelerate service delivery, reducing friction and increasing customer satisfaction.
  • Take control of your digital CX by turning every ad into a strategic touchpoint that drives engagement, relevance, and real results.
  • Elevate customer interactions and fuel measurable business growth with data-driven strategies.

This summit features notable organizations, including Dropbox, Hyundai, Etsy, IKEA, Purolator, Amazon, GE Appliances, SickKids Foundation, and many more!

 

The DCX Summit delivered both an immersive in-person experience with interactive sessions and face-to-face networking, plus a virtual streaming option for enhanced accessibility and engagement.

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CONNECT WITH YOUR PEERS IN INTERACTIVE SESSIONS

This is your chance to connect with North America’s top CX leaders, gain fresh insights, and engage in powerful conversations that spark real change. With interactive formats, high-energy sessions, and plenty of opportunities to network, recharge, and have fun, this summit delivers more than just content — it’s an experience that inspires. Here’s what you can look forward to:

  • Interactive sessions and roundtable discussions
  • Curated breakout learning opportunities
  • Face-to-face networking (including speed networking)
  • Virtual streaming for greater accessibility
  • A breakfast, lunch, and evening drinks reception

 

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UNLOCK HYPER-PERSONALIZED EXPERIENCES THAT BOOST ENGAGEMENT, LOYALTY, & ROI

  • Navigate complexity, scale innovation, and lead CX transformation with confidence in the age of AI with insights from Purolator.
  • Build scalable products that drive impact and great CX with the help of Etsy.
  • Explore how IKEA is transforming consumer behaviour data into clear business actions that guide national and regional retail strategy.
  • Uncover how Flipp is scaling the impact of platform-thinking and ecosystem expansion on digital customer loyalty.
  • Unlock consumer value through digital transformation, content strategy, and adaptive marketing with Miele Canada.
VIEW AGENDA

OUR DELEGATES INCLUDE:

WHO SHOULD ATTEND?

Join us for the game-changing Digital CX Summit designed to empower both brands and customers with personalized solutions, real-time insights, and next-level support.

Discover how to unlock growth, innovation, and trust in every interaction.

WHO WILL BENEFIT FROM THE EVENT?

  • Chief Experience Officers (CXOs)
  • Marketing, Digital, and Product Leaders
  • UX/UI Designers and Researchers
  • Customer Insights and Analytics Teams
  • Innovation and Transformation Executives
  • Customer Success and Support Leaders

FROM WHICH SECTORS?

  • Retail & eCommerce
  • Financial Services & Fintech
  • Telecom & Utilities
  • Healthcare & Insurance
  • Travel & Hospitality
  • Sports & Entertainment
  • Government & Public Services
  • Technology & SaaS
  • Media & Streaming
LEARN MORE ABOUT WHO ATTENDS

2025 FEATURED SPEAKERS

SEE ALL SPEAKERS

Rachana Kumar

CTO

Etsy

Sara Jetta

VP & Strategic Enablement

Purolator

William Keliehor

Chief Client Officer

People’s Corporation

Mandeep Dhother

VP, Technology, Strategy, & Innovation

Flipp

Bob Park

Chief Brand Officer

GE Appliances

Ekaterina Dobrokhotova

Vice President, Marketing

Miele

Danyal Syed

Head of Consumer & Customer Insights

IKEA

Michael Zitney

Director, Brand & Content

Etain Canada

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

  • Expand your network with a larger audience and broader attendee reach.
  • Build connections through one week of pre-event virtual networking.
  • Consult industry experts by scheduling in-person or virtual meetings.
  • Connect with peers using AI matchmaking tools based on shared interests.
  • Access on-demand sessions and content anytime, anywhere.

 

SECURE MY PLACE

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SPONSORSHIP

Connect with an unparalleled network of leading CX executives looking to invest in impactful digital solutions.

PARTNER WITH US

Expand your business and enhance your portfolio with exposure across all our conference marketing and promotion channels.

SPEAK AT THE SUMMIT

Be part of this leading CX event, promote your triumphs, and share your lessons learned.

Testimonials

Excellent presentations. Very informative and a good variety.

Executive Director, National Operations and Guest Experience, Cineplex

Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Sr. Manager, Client Experience Delivery, United Way Ottawa

Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Manager of Inforce Services, Foresters Financial

Great insights. Good variety of topics and different points of view on the customer experience.

Customer Experience Specialist, OLG

Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto

I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Director, Social Learning, D + H