2024 Agenda
Please note that all times listed are EST (Eastern Standard Time; -5:00 UTC).
7:30 am
7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:40 am
8:40 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
DIGITAL LEADERSHIP PANEL: DIGITAL BUSINESS MODEL
Minimize Your Investment Risk & Overcome Organizational Resistance
9:30 am
9:30 am
PUBLIC SECTOR EXCLUSIVE: IDENTIFY TRENDS & PREDICT DEMAND WITH AI ALGORITHM
Leveraging AI, Automation, Strategy & Data to Improve Digital Resident Experiences
10:00 am
10:00 am
INDUSTRY EXPERT: CUSTOMER INTELLIGENCE
How the Next-Gen VOC Platforms Are Shaping Intuitive, Fast, and Responsive Digital Experiences
10:30 am
10:30 am
SPEED NETWORKING: MAKE MEANINGFUL CONNECTIONS
10:45 am
10:45 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:00 am
11:00 am
FIRESIDE: PERSONALIZATION AND VACATION OWNERSHIP
How Technological Advancements Can Showcase a Tailored Experience for Each Customer
11:30 am
11:30 am
INDUSTRY EXPERT: VISUALIZING HEALTH DATA
Crafting Citizen-friendly User Experiences
12:00 pm
12:00 pm
DIGITAL NATIVES PANEL: MR AND XR TIMELY INTEGRATION FOR EARLY WIN
Like Peanut Butter and Jelly, MR and UXR are Better Together
12:30 pm
12:30 pm
NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS
1:30 pm
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
1:45 pm
1:45 pm
TRACK 1: CX STRATEGYSPOTLIGHT PRESENTATION: Transcend the Transactional & Change the Game:
How to deeply connect with your customers beyond the ordinary.
1:45 pm
1:45 pm
TRACK 2: CX TACTICSFIRESIDE CHAT: CUSTOMER JOURNEY POWERED BY GENAI CO PILOTS
Use GenAI to Assist with Bidirectional Conversations, Co-Creation & Hyper Personalized Content
2:15 pm
2:15 pm
TRACK 1: CX STRATEGYFROM CUTS TO GROWTH
Transforming CX Into Measurable ROI In a Cost-cutting World
2:15 pm
2:15 pm
TRACK 2: CX TACTICSCASE STUDY
What Elite Athletes Can Teach Leaders About Digital Transformation
2:45 pm
2:45 pm
INDUSTRY EXPERT: INSIGHTS AND INNOVATIONS FOR CX LEADERS
AI-Driven CX: Elevating Customer Experience with Automation and Personalization
3:15 pm
3:15 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:45 pm
3:45 pm
FIRESIDE: LOYALTY PROGRAMS AS PART OF YOUR DIGITAL STRATEGY
Power Of Tying in The Loyalty Program Through the Journey to Encourage Engagement and Drive Sales
4:15 pm
4:15 pm
FIRESIDE: CO INTELLIGENCE AND CUSTOMER SUCCESS
Use AI to Boost Cs Delivery In Your Strategic Segment
4:45 pm
4:45 pm
CLOSING KEYNOTE: CUSTOMER’S PHYGITAL JOURNEY
Actively Managing the Customer’s Journey Across Digital and Physical
5:15 pm
5:15 pm
CLOSING COMMENTS FROM YOUR HOST
5:30 pm
5:30 pm
EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
6:30 pm
6:30 pm