2024 Agenda
Please note that all times listed are EST (Eastern Standard Time; -5:00 UTC).
7:30 am
7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
CX & MARKETING LEADERSHIP SESSION: BRIDGE THE GAP BETWEEN MARKETING & EXPERIENCE
Align Marketing Initiatives with The Ever-evolving Landscape Of CX
9:30 am
9:30 am
PUBLIC SECTOR DIGITZATION: GOVERNMENT CENTRIC TO CITIZEN CENTRIC
Reinforce Citizens’ Belief in Government’s Competence to Bridge Budget and Technology Gaps
10:00 am
10:00 am
INDUSTRY EXPERT: BUILDING CONSUMER TRUST IN CX
Accelerating Customer Journeys with AI-Powered Insights from Consumer Feedback
10:30 am
10:30 am
ROUNDTABLES: DISCOVER THOUGHT-PROVOKING IDEAS
11:00 am
11:00 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
11:30 am
11:30 am
TRACK 2: CX TACTICSCASE STUDY: MANUFACTURING MADE SIMPLE
How to Streamline Processes to Elevate Customer Experience
12:00 pm
12:00 pm
TRACK 1: CX STRATEGYFIRESIDE; CHANGE MANAGEMENT AND CORPORATE CULTURE IN DIGITAL ERA
Provide Outstanding Internal Customer Service to Provide Outstanding External Customer Service
12:00 pm
12:30 pm
12:30 pm
INDUSTRY EXPERT: ECOMMERCE JOURNEY OPTIMIZATION
From Real-time Diagnosis to A Healthy Online Experience.
1:00 pm
1:00 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:45 pm
1:45 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:00 pm
2:00 pm
SPOTLIGHT PRESENTATION: B2B EXCELLENCE
Current State of CX Tools: From Snake Oil to Necessity
2:30 pm
2:30 pm
INDUSTRY EXPERT: TEXT ANALYTICS
Using Analytics in Navigating Customer Journeys
3:00 pm
3:00 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:30 pm
3:30 pm
PRESENTATION: AI INVASION OR ENHANCED HUMANITY?
4:00 pm
4:00 pm
CLOSING FIRESIDE: GLOBAL CX VOICES AND INVESTMENT PRIORITIZATION
How Your Investments Must Quickly Deliver Clear Business Benefits
4:30 pm
4:30 pm
CLOSING COMMENTS FROM YOUR HOST
4:45 pm
4:45 pm